Privacy Policy

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Last Updated: January 11, 2026

1. Information We Collect

We collect personal information when you request or receive services. This may include your name, phone number, email address, service address(es), and billing information when applicable.

We may also collect non-personal information such as job details, service preferences, communication preferences, and website usage data if applicable.

We only collect information necessary to provide our labor-only moving services.

2. How We Use Your Information

Your information is used to schedule and perform services.

To communicate with you regarding bookings, updates, and inquiries.

To provide estimates, invoices, and receipts.

To improve our services and customer support.

To maintain internal business records.

To comply with legal requirements.

We do not sell or rent your personal information.

3. Information Sharing

Information may be shared with employees and contractors only as necessary to complete your service.

With third parties only if coordinating services at your request.

With payment processors strictly for payment or authorization purposes.

With legal authorities if required by law or to prevent fraud.

We do not share your information for marketing without your explicit permission.

4. Payment Information

We do not store credit card information. Payment details are provided only at the time of payment or authorization and are used solely to process payments or place temporary holds until service completion.

5. Data Security

We take reasonable measures to protect your information, including secure payment processing systems.

Limited, role-based access to customer information.

Password-protected digital tools.

No method of electronic storage or transmission is completely secure.

6. Your Rights

You may request access to the personal information we hold.

You may request corrections or updates to inaccurate information.

You may request deletion where legally permitted.

You may opt out of non-essential communications.

Requests can be made by contacting hello@commonbrother.com

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7. Data Retention

We retain information only as long as necessary to provide services.

To maintain business and financial records.

To meet legal or regulatory obligations.

8. Cookies (If Applicable)

Our website may use cookies to improve user experience or analyze website activity. You may disable cookies through your browser settings at any time.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected by the “Last Updated” date.

11. Contact Information

Common Brother Moving

Email: hello@commonbrother.com